How to Contact Us

The Aston Villa Store is operated under licence by Fanatics.
You can write to us at any time using the address below:

Aston Villa Store
c/o Fanatics
M24 1FD

Customer Services
Order Hotline
Returns and Refunds

Customer Services

Please feel free to call our Customer Service line, where you will be able to speak to a member of the Customer Services team about any query you may have.

+44 (0) 330 053 6010

Our team are currently available between:
Monday to Friday 8am - 8pm
Saturday and Sunday 9am - 4pm

Alternatively, you can send enquiries regarding your order or products via email to:
customer.services@shop.avfc.co.uk. We will endeavour to reply to your email within 24 working hours of receipt.

Christmas 2017

Please note the following amendments to opening times for our Contact Centre through Christmas 2017;

Sunday 24th December, Christmas Eve, 9am-4pm.

Monday 25th December, Christmas Day, CLOSED.

Tuesday 26th December, Boxing Day, 10am-4pm.

Sunday 31st December, New Year’s Eve, 9am-4pm.

Monday 1st January 2018, New Year’s Day, CLOSED.

Christmas Returns

During the Christmas period we have extended our returns policy. We will accept returns up until 15th January 2018 for any orders placed on or after the 1st November 2017. Usual terms and conditions apply.

You may return any item within 30 days of receiving the item in the original condition for an exchange or full refund of the price you paid for the item.

Returns for personalised product will normally only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty. We accept no responsibility once a replica shirt or short has been printed, in the event that a player leaves the squad and/or his squad number changes, or if the badge changes in the future.

Please note the following exceptions to this policy:

DVDs, videos, PC & video games, underwear, swimwear, pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned are faulty.

We are unable to refund or exchange an item once it has been personalised to your order. A refund or exchange will be permitted if the garment is faulty.

All return and re-shipping charges are the customer's liability.

Order Hotline

If you prefer, you can place your order by phone. Please have your payment details ready.

+44 (0) 330 053 6010

Available between:
Monday to Friday 8am - 8pm
Saturday and Sunday 9am - 4pm

Click here to read about placing orders

Returns and Refunds

For returns and refunds please contact:

+44 (0) 330 053 6010

Aston Villa Store Returns
PO Box 210
M24 1YN
United Kingdom

Click here to read about our returns and refunds

Villa Park Stadium Store Opening Times

Our retail store at Villa Park is open at the following times. Come down and take a look at the latest product and show your support for the Club.

Opening Times:
Monday to Friday 9am - 6pm
Saturday 9am – 6pm
Sunday 10am - 4pm

Please note that times may differ around public holidays. Additionally, on matchdays the stadium store will close at kick off and re-open for an hour after the match.

Christmas Eve 2017 (Sunday 24th December) 10am - 4pm
Christmas Day 2017 (Monday 25th December) CLOSED
Boxing Day 2017 (TUESDAY 26th December) CLOSED
New Years Eve 2017 (Sunday 31st December) 10am - 4pm
New Years Day 2018 (Monday 1st January, *Matchday) 11am - 8.30pm

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